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Hotel front office management / James A. Bardi.
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 서명저자  Hotel front office management / James A. Bardi.
 판차사항  5th ed.
 출판사항  Hoboken, N.J. : John Wiley & Sons, 2011
 형태사항  xv, 492 p. : 삽도; 25 cm.
 서지주기  Includes bibliographical references and index.
 주 제 명  Hotel management.
 I S B N  0470637528 (acid-free paper)
 9780470637524 (acid-free paper)
 K O C N  2010035007
 요 약  "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today`s hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
 해 제  Provided by publisher.
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